We always accept complaints or error reports in writing:
By filling out the error report form available at the link, or via e-mail, describing the error, attaching a picture of the product/products and the yellow invoice.
The letter must be sent to garancia@bluechiptrade.hu.
In both cases, our colleagues will contact you within 1 - 5 working days.
The process of administration is as follows: 1. Fill out the Error Report form ( click here to see it). It is important to provide an accurate description of the error, as this will facilitate troubleshooting. It is also important to indicate the date when you ordered the product on the error report page, as well as the invoice or order number (whichever you find sooner). If the replacement product is not to be delivered to the same address where the order was delivered, please indicate this on the Error Reporting form, otherwise we will send the replacement products to the previous delivery address. 2. We send a courier for the product, who delivers the product to the service center or to our customer service. Our employee will begin the process and contact you when the repair or replacement is complete. 4. We will send the repaired or replaced product back to your address without charging a shipping cost, or you can collect it from our customer service. However, if the service found the product to be faultless after inspection, or if the defect was caused by improper use, and therefore the repair cannot be carried out under warranty, then you will also be responsible for the cost of return shipping and inspection.
The manufacturer's importers provide you with the warranty for the products we sell. So you can enjoy the security of the service background and product support. Only this type of guarantee ensures that, if necessary, your device will be professionally repaired in the shortest possible time or we can replace it again if the specialist service decides to do so! According to the relevant legislation, a minimum 12-month warranty is mandatory for all new products we sell. Warranty periods longer than this are indicated separately for the affected products! The start of the warranty period is the date of the invoice and the warranty card. Our online store will not accept packages sent by payment on delivery, they will be returned to the sender in any case! The service inspection of warranty products is free of charge, but if during the inspection it turns out that the tested product works flawlessly or, if applicable, has a defect resulting from improper use, then we charge the customer an inspection fee of HUF 5,000 + VAT in all cases. In the case of problems repaired by a third party or caused by unprofessional handling and adjustment, and problems not covered by the warranty conditions, we cannot reimburse the cost of shipping.
The warranty means precisely that during the company's warranty period, the consumer can assert the following warranty rights due to product failure: repair, replacement, reduction of the purchase price or full refund of the purchase price. The very important difference between the concepts of guarantee (guarantee) and warranty is therefore that the warranty means more, provides more to the consumer, than the warranty. During the warranty period, the dealer is obliged to prove that the defect only occurred after the purchase. This is not the case with the warranty, however, and this does not mean more than that the consumer can request repairs during this period, but the burden of proof lies with the consumer. In such cases, the customer must prove that he received a defective product in the first place when the product was handed over to him.
What are the reasons for exclusion from the warranty?
- Burns, breaks, cracks or other physical, visible damage to the product.
- Improper use. Improper use is defined as use at a power exceeding the factory settings of the product, mechanical/electrical load exceeding the parameters specified in the product description, or other non-intended use.
- Failure caused by improper storage, elemental damage. (e.g. lightning, overcurrent)
- If the repair/installation work on the product is not carried out by a third party who is not authorized to perform it, does not have the appropriate licenses or qualifications, or by the customer and the fault has arisen as a result.
- Failure caused by external events during transport or operation..
